Contact hello@trycrease.com. Include your platform and what happened; do not send a private photo unless support specifically needs it and you choose to share it.
The face-similarity check did not accept the result. Try a clear, well-lit photo with a large, front-facing face. The check can reject a useful result or miss an unwanted change, so review every result before sharing. A result rejected by the server does not use an edit credit.
Crease supports one person per photo. Use a closer portrait with one visible face. If you crop a photo, make sure the clothing or hair you want to change is still visible.
Keep the app open while it works. A failed server edit releases its reserved credit. If the connection stops after the server finishes, the result may not reach your device; check your balance before starting again and contact support if a finished edit is missing.
Keep the edit screen open, free some device storage, and choose Retry saving. Crease keeps the finished result temporarily in memory and retries saving that same result, without generating another edit or using another credit. Discarding the result or closing the app loses the unsaved image.
Your remaining free edits and paid credits appear in Plan. Store offers show the current price and what is included. One paid credit is used for one successful edit; rejected or failed server edits release the reserved credit.
Restore purchases in Plan checks the current store account for eligible purchases. Subscriptions may be restored, but spent credit-pack transactions do not remain on store receipts. Sign in with Apple or Google in Plan to connect your credits to a Crease account. Signing in with the same connected provider on another device recovers the remaining balance. Guest credits remain tied to the installation until you sign in; store restoration alone cannot recover them. Photos stay on the original device and do not sync.
To stop subscription renewal, use Manage subscriptions in Plan or your store account settings. Deleting Crease or its data does not cancel renewal.
For store refund requests, use Apple's Report a Problem or Google Play's refund help. Contact us if your credit balance or an edit appears incorrect.
Use Report a problem on the result screen and choose a reason. The report sends the edit type, option, and reason; it does not attach your photo.
Open Library → Delete all my data. This removes the local library and requests server deletion. Stay connected and let an active edit finish. If deletion is pending, reopen the app and retry. Remaining credits on that installation are removed. Exported photos and store subscriptions are separate; see Privacy.
Crease offers preset clothing, hair, beard, and aging edits. It does not offer face swaps, free-text prompts, body reshaping, or clothing removal. Sexual content and non-consensual edits are prohibited. AI results can be inaccurate and should not be presented as records of real events.